Clear Cookies and Cache

Do this for each browser on your device

1. Google Chrome
   1. Click the three dots (top-right) and select Delete browsing data.
   2. Set the Time range to All time.
   3. Check Cookies and other site data and Cached images and files.
   4. Click Delete data.
2. Microsoft Edge
   1. Click the three dots (top-right) and select Settings.
   2. Navigate to Privacy, search, and services > Clear browsing data, then click Choose what to clear.
   3. Set the Time range to All time.
   4. Check Cookies and other site data and Cached data and files, then click Clear now.
3. Safari
   1. On Mac:
   2. Click Safari in the top menu bar and select Settings (or Preferences).
   3. Open the Privacy tab and click Manage Website Data.
   4. Select Remove All.
   5. To clear cache: Go to Safari > Settings > Advanced, check Show Develop menu in menu bar, then select Develop > Empty Caches.

Review and delete any unknown Extensions

Google Chrome

1. Click the three dots icon in the top right corner.
2. Hover over Extensions and select Manage extensions.
3. Find the extension you want to delete and click Remove.
4. Confirm by clicking Remove again.

Microsoft Edge

1. Click the three dots in the top right corner.
2. Select Extensions (or Manage extensions).
3. Find the extension you want to remove and click Remove.
4. Click Remove again to confirm.

Safari

1. Open Safari and click Safari in the top menu bar, then choose Settings (or Preferences on older macOS).
2. Click on the Extensions tab.
3. Select the extension you wish to delete and click the Uninstall button.
4. If prompted that the extension is part of an application, click Show in Finder, right-click the app, and select Move to Bin.

Install and Run Malwarebytes

https://help.malwarebytes.com/hc/en-us/articles/31589219995547-Install-and-activate-Malwarebytes-products

1. Use the free version
2. The scan must be run manually
3. Malwarebytes can be uninstalled if nothing is found. 

Restart the Computer (Very Important)

Reset your password

1. Follow the instructions here to do a Valor Password Reset, or come by the IT office, and we can reset it for you if needed.
2. For Staff and Faculty, a password reset can also be done through Microsoft.